Refund policy

Published 2026-08-24

If something is not as expected, start a return with Tureqix within 30 days of the delivery date.

Return requests

Email mnerheim@leonardispizza.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Postage for returns

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

What qualifies

• Final sale, clearance, customized, or made-to-order furniture is not eligible (marked on the product page)
• Items showing assembly wear, stains, or missing hardware after delivery are not eligible unless defective on arrival
• Proof of purchase (order number) required
• Item must be unused, unassembled (when sold flat-pack), and in original packaging with all hardware and parts

Exclusions

• Furniture that has been fully assembled and used beyond inspection
• Items marked final sale, clearance, or custom-built
• Freight/white-glove fees already paid (non-refundable unless we caused the error)
• Returns missing hardware bags, legs, or original outer cartons
• Unauthorized returns shipped without written approval

Return process

1. Email mnerheim@leonardispizza.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Use a trackable service for the return shipment and share the tracking ID with us.

Getting your money back

After inspection, approved refunds go to the original payment method within 5–10 business days.

Confirm dimensions, weight capacity, and room fit on the product page before ordering. Contact us if you need help with measurements. Tell us what you need when you email — we will check stock and guide the exchange or replacement.